Our new suite of account-level functionality allows you to deeply understand customer relationships without leaving your inbox, easily create workflows based on your customer data, and get actionable insights for each account.
Here’s what’s new:
- View conversation history across all contacts in an account directly from an open conversation, so you always have a clear picture of the whole customer relationship
- Integrate your CRM or other system of record to Front, so you have easy access to critical information like their account owner(s), customer segment, and any SLAs in place — without context switching.
- Build workflows using your customer data, so you can automatically route conversations into the right hands and prioritize messages from high-value accounts with ease (available on Prime & Enterprise only)
- Quantify and track your team’s performance against metrics defined for specific accounts within Front Analytics (available on Enterprise only - coming in late September)
By viewing all customer information at the account level right from Front, your team can more efficiently and effectively provide tailor-made service at scale.