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Front updates
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"Add comment" rule action

 

New

  

You can now add comments using a rule action. This is super helpful to give tips at specific times in your automated processes ("Warning, you need to confirm identity in chat conversations", "This message seems to be about billing, you can contact Finance about that", etc), or to log when a specific event happened ("SLA breached at that point", "Conversation assigned").

The comment is posted by a fake teammate with the name of the rule. It can trigger other rules, and you can even @mention people in it!

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