Front updates
Front updates

New rule alert: Required Tagging 🏷




Our new required tagging rule gives you peace of mind as you scale; knowing messages are consistently being tagged leads to more reliable and accurate reporting. By requiring tagging, you can:

  • Ensure every escalated message is tagged accordingly to identify the volume and type of inbound messages needing additional help
  • Require specific “product issue” tags before a message can be archived to uncover what parts of the product need more attention
  • When messages require multiple tags, make sure every one is applied - for instance, hot lead 🔥 + the specific product line it’s associated with