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Front updates
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Track Accounts in analytics 📊

 

New

  

Want to see volumes, response times, and whether you are meeting your SLAs for a particular Account or set of Accounts? You can now filter any report by Accounts. In addition, you can compare metrics across Accounts in the Customer Experience report. To make these comparisons more useful, more metrics (e.g. SLA breaches, New conversations, Active conversations) are now also available on both the Contacts and Accounts tables.

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