Toky is a business phone system that enables you to handle calls and SMS from customers via phone, app or desktop.
Integrating Toky with Front keeps all of your customer interactions in one place. Calls, voicemails, and texts are accessible in Front along with everything else you’re working on, and contact information is synced from Toky to Front to give you the context you need. You can even reply to SMS messages directly from Front, or easily navigate to Toky to return a customer's call.
There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start with a clean slate, or you've been away on vacation — it happens to the best of us!
You can now mass archive these conversations in one action, instead of archiving them individually. Simply go to Settings > Inboxes > choose an inbox > Advanced, and select a date limit for the mass archive. All conversations before this date will be archived as a group.
When you connect a Gmail or Office 365 email account with Front, we import your most recent messages automatically. We increased these limits to give you access to more inbox history on day one:
Now, it’s even easier to access data in other apps from Front — just pin your favorite integrations like Salesforce or Pipedrive for one-click access to your customer data.
Quickly toggle between your CRM, calendar, and other tools to get the information you need without leaving your inbox. Use the shortcut Cmd/Ctrl + Shift + Up/Down arrows to switch between integrations, and drag your sidebar icons into the order you like best.
We've made 3 improvements to the Front API to make it easy for large businesses to manage their Front teams automatically:
Shifts makes it quick and easy to set up your team’s schedule in Front to minimize wait times for your customers. With Shifts, your assignment rules skip off-duty teammates automatically, so conversations won’t sit in their queues and put your response time service levels at risk.
Setting specific shift hours for each teammate also makes Front analytics more accurate, so you can reliably spot opportunities for improvement. Each teammate is measured against the specific hours they work in their local timezone, rather than a single set of business hours, for more precise metrics.
Sometimes email conversation threads take a long time to read through and find what you're looking for — especially when you have to expand one message at a time!
Now, Front makes it easy to expand all messages in a thread for easy reading. Just click the ↕️ button in the upper right corner of an email thread to read all messages at a glance.
As your discussion evolves, so should its topic title. That way, you can see at a glance what's going on in each thread in your inbox.
Just click into your discussion topic to change the name and make sure it reflects the latest!
We're always working to make Front more secure for you and your team — and you can help! When you receive a phishing email, be sure to report it to our team so we're aware.
Just click "Report phishing" in your conversations options menu, and we'll take it from there.
Got a crazy (or hard to remember) nickname?
No worries — now @mentions will match against full names and nicknames, so your teammates can find you more easily.
Surely frontapp will start publishing changelogs very soon.
Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree