We've released two significant updates to Front’s time-based rules.
The new ‘delay since trigger’ filter tells Front to start a timer after a trigger (WHEN) condition. For example, “WHEN… conversation is moved IF… conversation is in validations (inbox) AND delay since trigger is 2 hours AND message is unreplied THEN… notify teammates. Basically, this rule will notify teammates two hours after a conversation has been moved into the validations inbox. This is just one example - the new filter now enables yo to run rules off any trigger in Front, which unlocks a world of possibilities.
The second improvement focused on the ‘unassigned and opened after’ filter, which now recognizes time based on the the trigger of a rule rather than just the last inbound time (when a message was received).
For example, “WHEN… inbound message is received IF… conversation is in sales (inbox) AND conversation is unassigned and open after 15 minutes THEN… notify teammates. Basically, this rule will notify teammates 15 minutes after a conversation in the sales inbox was opened and unassigned. This is a valuable new filter to help teams ensure nothing slips through the cracks when a rule or someone on the team manually unassigns a conversation.