Front updates
Front updates
frontapp.com

Easily snooze from your conversation list

 

Improvement

  

Archiving and snoozing conversations help your team achieve inbox zero. Just like the quick action to archive messages from your conversation list, users can now easily snooze messages by hovering over the message in the conversation list to reveal a quick action snooze button.

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Streamlined draft sharing with auto-shared drafts

 

Improvement

  

Shared drafts in Front allow teammates to easily collaborate and get feedback on a message prior to sending. Now, shared drafts will automatically be shared by default in shared inboxes and shared conversations. This level of transparency shows when a response is in motion, and a quick @mention of a teammate invites seamless review and approval.

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Our Salesforce CRM sync now supports contacts

 

Improvement

  

In addition to the Salesforce accounts sync we rolled out earlier this year, you can now automatically sync contacts from Salesforce into Front. The Salesforce contacts sync leverages your CRM contact data directly in Front to automatically assign and route conversations, and associate contacts with accounts. Reach the right customers faster with auto-suggested recipients from your CRM, and access key contact information to easily compose accurate and personalized messages.

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Apply rules to teammate groups instead of individual teammates

 

New

  

Save time manually selecting specific users across your rules by organizing users in teammate groups. Groups can then be selected in addition to individual teammates in rules, for example “When assignee is changed to…” “If assignee is…” “Then assign teammates…”. This avoids risk of errors and allows admins to scale Front more easily as your business grows.

Learn more in our Help Center article

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New CRM Sync: Microsoft Dynamics 365 accounts sync

 

New

  

Automatically sync accounts from Microsoft Dynamics 365 into Front for reduced app switching. The sync leverages your CRM account data directly in Front to automatically assign and route conversations, access critical account information in your inboxes, and view account-based analytics.

Learn more in our Help Center article.

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More control over attachments in Front Chat

 

Improvement

  

You can now choose to restrict the types of files visitors can send through the chat widget or prevent visitors from uploading attachments altogether, depending on your organization’s security protocols and workflow requirements.

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Compose numbered lists without the renumbering headache

 

Improvement

  

It’s now easy to create a numbered list and insert sentences on new lines between each list item, without restarting the numbering.

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Attach files to a calendar event

 

Improvement

  

You can now attach files to a calendar event when creating or updating an event. Easily view any attachments to prepare for meetings you’re attending. The attachments will be visible in the event details on the calendar and on the email invite.

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Triage your conversation list faster

 

New

  

You can now archive right from your conversation list, without clicking into the full conversation. Simply hover over a conversation within your list to access the archive icon.

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Compose messages faster with dynamic variables

 

New

  

Typing double curly brackets {{ when composing an email will display a dropdown with variable suggestions for you to easily insert a dynamic variable, whether starting a new message or from a template. Learn more about dynamic variable options you can leverage.

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