Start a discussion with yourself to track to do's

Ever send yourself an email or add a note to your calendar as a reminder? You can do this with discussions now, too.

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Only @mention yourself to start a private discussion — they're quicker and more casual than an email and can be edited as you make updates. You can tag or snooze them like emails in your inbox to manage all your work in one place.

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See when comments are edited

Now, you'll see when a comment you're viewing as been edited after posting. Hover to see the exact time ⏰

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Notification actions for Front mobile apps

Working on the go? Archive and comment on conversations directly from your Android or iOS push notifications to get more done — wherever you are.


If you're not using the Front mobile apps yet, get them here!

Re-order rules faster for more powerful workflows

Using multiple rules in your workflow is powerful, but getting the order of your rules right is critical. Now, you can move rules to a specific position in your list to quickly re-order them.

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For example, you may have a triage rule that checks the content of a message to apply tags that trigger escalation rules in a certain order. To change the priority of your rules, just change their list position to instantly move them to the right spot.

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Collaborate with guests on any conversation

Need to loop in a consultant, partner, or anyone else outside your Front team? Now, you can bring them up to speed in a snap by inviting them as a guest to any Front conversation or internal discussion.

When you add them as a guest, they’ll get a unique link to view the conversation and comment on it. and soon edit drafts with you in real time. Instead of juggling multiple threads about the same topic, share the conversation with everyone involved — whether they use Front or not.

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Quickly resend a message

Sometimes there are messages we need to re-use and send again, like an order quote or proposal. Now, you can do that right from your chosen message in Front — no need to copy/paste or mess up the formatting by forwarding.

Click the message options menu and choose "Resend" or "Resend in a new conversation", depending on whether you want to start a separate thread.

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Moving at lightning speed? Use the shortcut: Command/Ctrl + Shift + R ⚡️

"Move to Bcc" shortcut for quick email intros

When you get introduced to someone else over email, we all do the same thing: send a quick thanks, move them to bcc, and kick off an email to your new connection.

Now, Front does that for you! Hold Command/Ctrl + Shift + A to instantly move the last sender to Bcc and start off a new message to the new contact(s) being introduced. We also automatically insert a quick note to say "Thanks, [first_name]! Moving you to Bcc."


Improved Shared Draft experience

We've made some improvements to the Shared Drafts feature to make it more intuitive and easier to use! These improvements include:

  • Listing any Shared Drafts you edited in your "Draft" folder
  • Showing Last Edited information in the banner of a Shared Draft that someone else is editing
  • Clearer UI feedback that a draft you're currently editing is a Shared Draft
  • Auto-saving Shared Drafts when you close the window
  • Various bug fixes and improvements


Internal discussions for quick collaboration with your team

When you want to ask a quick question or share an update with your teammates, try starting an internal discussion, right from Front. Discussions make it easy to centralize all your work conversations in one place — your inbox.

Internal discussions are just like other Front conversations, minus the email to kick things off. Just set a topic, invite a teammate (or a few!), and start chatting. You can keep all your conversations together for easy reference, spend less time switching between tools, and stop losing focus over DMs and notifications.

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Custom channels API

We've launched a new few enhancements to our custom channels API. Now you can:

  • New compose to start a new conversation, not just reply
  • Integrate with the contact manager to define the contact type
  • Change the compose mode and reply mode via the API (that is, you can define whether you can/cannot compose, and you can define whether you can/cannot reply to that channel)

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No published changelogs yet.

Surely frontapp will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree