Rename conversations to keep work efficient and organized πŸ’₯

You know how you can easily rename internal discussions to something obvious and intuitive? Well, renaming is now available for any and all conversation types. Replace messy conversation names like β€œRE: FWD: Important!” with something more informative to stay organized and work happier.

Answer from chat or SMS when moving a conversation across Front Teams πŸ’¬

When moving a conversation from one Front Team to another Team, you can now answer the conversation from the receiving Team, even if the channel used is chat, SMS, or another. This means you can use whatever channel you prefer to reply to conversations from other teams.

Search settings for exactly what you need to find πŸ”Ž

Your settings page in Front is jam packed with all the goods: workflows for your team, help articles, and more. Now, you can find exactly what you’re looking for with our new settings search bar. Pull up the rule library, team tags, or whatever is top of mind in a snap.

Sort message templates into folders for easy reference πŸ—‚

Spend less time searching for the right message, and spend more time delivering service that wins business with message template (previously known as canned responses) folders. Users & admins alike can now organize your message templates by project, process, or however you’d like.

What's even better? You can also now perform bulk actions like moving them between folders and deleting them.

A library of Rule templates to make automation quick and easy

Your team relies on Rules to improve and automate your workflow – but it can be a hassle to create them from scratch.

Introducing the Rules Library, a collection of popular Rule templates you can select and customize in a matter of clicks. Browse them to find workflows you’re missing, activate them in a matter of clicks. We’re starting with 26, but will be adding more regularly!

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Find conversations by searching for keywords in excel attachments πŸ”

We’ve got a small but mighty update for those of you who rely heavily on excel sheets that contain things like order numbers and account numbers. Now, you can browse content in attachments, making it easy to find exactly what conversation you’re looking for.

Introducing Front Scheduling πŸ“†

A whole new scheduling experience just launched πŸš€Now, you can create unique scheduling links right from the composer or calendar to easily share your availability. Add a scheduling link to your email signature, easily coordinate meetings with large groups, and book time with a colleague or client in just one click.


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Your admin settings page got a HUGE makeover 🎨

We're introducing a whole new settings experience for Front admins. Now, you can easily toggle between personal and company settings, make changes to your most commonly used actions with a simple click, and manage your workflow with ease.

Additionally, anyone who uses Front – admin or not – will also see a refreshed personal settings page featuring quick access to availability settings, most common setup actions, and guidance on how to get the most of out of Front.

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Copy & paste attachments into emails

Copy and pasting should be as easy as pie – so we made some improvements to our desktop app. Now, you can copy & paste files from various desktop sources, including Cargowise, into the Front composer – you can even use shortcuts cmd+C / cmd+V from Finder into the composer. Here's to taking the hassle out of attaching files to emails πŸ‘.

Creating new inboxes in Front just got a whole lot better πŸ“©

If you've tried Front's shared inboxes, you know they can be a game changer for your team. To make your life a little bit easier, we enhanced the UI so that you can create new inboxes with a guided setup right from your settings. The new step-by-step flow makes everything straightforward and clear so that your favorite inboxes can be created in no time.

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