Your admin settings page got a HUGE makeover 🎨

We're introducing a whole new settings experience for Front admins. Now, you can easily toggle between personal and company settings, make changes to your most commonly used actions with a simple click, and manage your workflow with ease.

Additionally, anyone who uses Front – admin or not – will also see a refreshed personal settings page featuring quick access to availability settings, most common setup actions, and guidance on how to get the most of out of Front.

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Copy & paste attachments into emails

Copy and pasting should be as easy as pie – so we made some improvements to our desktop app. Now, you can copy & paste files from various desktop sources, including Cargowise, into the Front composer – you can even use shortcuts cmd+C / cmd+V from Finder into the composer. Here's to taking the hassle out of attaching files to emails 👏.

Creating new inboxes in Front just got a whole lot better 📩

If you've tried Front's shared inboxes, you know they can be a game changer for your team. To make your life a little bit easier, we enhanced the UI so that you can create new inboxes with a guided setup right from your settings. The new step-by-step flow makes everything straightforward and clear so that your favorite inboxes can be created in no time.

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Resolution time in Front Analytics has an updated calculation 📈

Resolution is a metric measured through Front Analytics, and we decided to update its calculation to make it all a little more intuitive.

Previous definition: A conversation has a reply and was archived some point OR is currently trashed 🤯

New definition: A conversation has a reply and is currently archived, snoozed or trashed 🙂

The main difference is that now when you "un-archive" or "un-snooze" a conversation, it will now be "un-resolved." Happy analyzing!

A new & improved rule editor 🚀

With Front, you can make a variety of highly customized, efficient rules that enhance your workflow. We wanted to make that as easy as possible, so we gave the rule editing flow a makeover. Try making a new rule and you'll experience the more intuitive update featuring simplified triggers, better organized drop-down options, and more.

Get full customer context by viewing all recent conversations 👀

Providing a top notch customer experience requires having full context about that customer. Now, you can click Contact Details when responding to a customer and view all recent conversations they've had in inboxes you have access to. No more duplicated messaging or siloed customer experience.

Connect new channels with ease

We've launched a complete rebuild of the flow for connecting email channels – including Google Groups and Distribution Lists – to Front. Key enhancements include clearer steps, better error handling, and in-app screenshots when action is required outside of Front.

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Your favorite reports, delivered automatically to your inbox 💌

Want to stay on top of a specific monthly performance metric, or track customer response time weekly? Now, you don't have to do the manual work of creating the same report multiple times. Schedule all of your favorite reports to be delivered straight to your inbox daily, weekly or monthly. Your most critical metrics are now automatically in your inbox right when you want them.

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Load balancing has gotten a makeover 💄

Load balancing is a heavily applied upon type of rule that lets you set assignment limits for each teammate. You can select triggers, conditions, and unique assignment limits for each teammate. We've updated the process to make sure rules trigger in the right order, the order of the queue is correct, and more.

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Enrich your comments with a new, expanded composer 🖋

Some messages require more in-depth formatting. Bold, highlights, new paragraphs — the works. We’ve built a new comment composer that allows you to fully customize comments and add more sophisticated formatting.

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