Improvement
You can now make subject, body, and header condition keywords case-sensitive. For example, if you’d like to extract country codes for Australia and India, you could set up the rule condition to be case sensitive for “AU” and “IN”.
Rule condition keywords can now be case-sensitive
Focus on your high-priority work with filters
New
You can now filter your Team Inboxes and Saved Views by any tag or assignee of your choosing. Your chosen filter will stay applied until you manually clear it. To learn more, check out this help center article.
Dark mode is here
New
Users can now choose between light mode, dark mode, or system, which syncs with your computer OS-level appearance settings. Update your preference under Theme in your Personal Preferences. For more details, check out this help center article.
Coming to you live from the Mac App Store
New
The Front desktop app is now available for all to download from the Mac App Store! IT teams can now easily distribute the Front app effectively across their organizations.
Updated Developer Settings page
New
We’ve released a fully redesigned Developer Settings page to all customers that makes it much easier for developers to build and manage apps on Front’s platform. The new page allows developers to self-serve more of the development process and make use of multiple APIs (like a plugin that also has an OAuth client) in a single app. Behind the scenes, we’ve also significantly improved our platform architecture and APIs to scale for the long term.
Other notable changes:
The Plugins & API tab has been renamed to Imports
The Imports tab now only contain importers for Freshdesk, Office 365, Zendesk, and Help Scout
Plugin and API token management have been moved to the Developers tab
Compose and respond faster with quick insert commands
New
Composing and responding to customer messages just got a whole lot faster! Type a forward slash in the composer to easily insert a message template or scheduling link at your fingertips. For example, type “/template” to search and insert a message template, or create a new one if you don't already have templates. You can also type “/schedule” to search and insert a scheduling link, or create a new one if you don't already have scheduling links.
New UpBrains AI Integration
New
Use AI to make the content of attachments easily accessible and searchable with UpBrains AI. The UpBrains AI integration reads and extracts the content of image and PDF attachments in a Front inbox and inserts the content of the attachments as comments in the conversation thread.
Learn more:
Front Integrations page: UpBrains AI integration
Help Center article: How to enable and use the UpBrains AI integration
Equip your support agents with Bugpilot integration
New
Bugpilot automatically collects the information support agents need to understand what happened on a user’s screen, such as screenshots, screen recordings, steps to reproduce, user info, and console logsThe integration enables faster access to offer support by providing options to capture a screenshot and or start a screen recording directly from Front.
Learn more:
Front Integrations page: Bugpilot integration
Help Center article: How to enable and use the Bugpilot integration
Share conversation access instantly
Improvement
It has been a long-standing pain point that sharing conversation message links leads to teammates receiving “you don’t have access” notifications. Front launched a new default behavior for conversation and message links that will instantly grant access to any Front user within your company who clicks the link.
This only applies to net-new conversation and message links created from December 2022 onwards. For more details, check out this help center article.
Simpler search, better results
Improvement
In order to simplify search queries in Front, we’ve decluttered search suggestions and filters. This is the first of several search improvements to come! Today’s updates include:
Visual updates so that modifiers appear as labels
Removal of the duplicate current query search line
Removal of suggestions that were also recent searches
New tag suggestion dropdown
