3 new admin tools for easy deployment

Front gives admins powerful controls to set users up for success and achieve their business goals. Today, weโ€™re introducing 3 new ways to manage user onboarding and workflows that make implementing Front with consistency across your organization a breeze ๐Ÿ™Œ

  • Create teammate templates for common user roles (like Support Reps or Account Managers) to give new users in these roles the settings they need instantly. You save time, instead of configuring from scratch, and have complete control, unlike cloning from a user who has modified their settings. Requires Access Management add-on.

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  • You can also now invite teammates by CSV to add a group of new users in a batch, instead of one by one. You can even define teammate templates for these users in the CSV to set everything up in one step.

  • Use company rules to create up company-wide workflows, instead of creating duplicate rules for your users. They allow you to enforce SLAs and unify all client communication in team inboxes with consolidated rules that can target individual and team inboxes at the same time. Requires Pro or Enterprise plan.

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Speed through your inbox with new shortcut modes

Just like taking the secret shortcut in Mario Kart, our latest batch of keyboard shortcuts will have you cruisin' through your emails. Choose from new shortcut modes โ€” including classic Gmail shortcuts to keep up the supersonic pace youโ€™re used to.

To change your shortcut settings to one of the new options, simply go to Settings > My preferences > Keyboard shortcuts. From there, you'll be off to the races

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Create and update Drafts via the Front API

Want a team member to review a message before it's sent? Now, you can create and edit drafts using the API for new orders and other updates, so theyโ€™re ready for your team in Front.

https://dev.frontapp.com/#drafts

Quick start template for custom plugins

Considering building a custom plugin for your team to access customer data or other backend systems from your inbox? It's easier than ever to get started with a custom plugin template that matches Front's design:

https://github.com/frontapp/frontapp.github.io/

Need some inspiration for what to build in Front? Check out 4 examples from our customers!

Pay by ACH for more billing flexibility

Prefer to pay by ACH rather than credit card? Now, you can connect your bank account directly in your Front billing settings to make automatic withdrawals.

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New integration: Dialpad

Say hello to Dialpad in your inbox ๐Ÿ‘‹

Dialpad's brand new integration with Front makes it easy handle calls and texts without leaving Front. Follow up on missed calls, check call and SMS history with a contact, and more โ€” right from your inbox.

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Drag and drop to save as .eml

Need to attach an email to send to a teammate? Quickly drag and drop to your desktop, composer, or another app to save your message as an .eml file:

  • Click and drag from your conversation list to save the most recent message in the thread
  • To save a specific message from earlier in the thread, click and drag from its header in your expanded conversation view

Note: currently this feature is only supported on Front's desktop app for Windows.

Match specific words or phrases with rule filters

Need to get more specific with your rule keywords and phrases for smarter workflows? Now, you can choose exactly how conditions are met to trigger rules โ€” like adding a tag for an "order update" but not an "order".

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Quickly see when someone is Out of Office

Avoid assigning that urgent message to your teammate on the beach in Hawaii ๐Ÿ When someone marks themselves Out of Office in Front, you'll see that at a glance when you assign or @mention them, so you (and your customers!) won't be left waiting.

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Save a canned response for a specific Team

Using Teams to organize multiple departments, offices, or regions in Front? Now, you can quickly save your French canned responses for your Paris Team and your English canned responses for your San Francisco Team (or maybe that's just us ๐Ÿ˜…).

When you save a canned response from your message composer, just choose the right Team to keep your response library neat and tidy!

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