Archiving and snoozing conversations help your team achieve inbox zero. Just like the quick action to archive messages from your conversation list, users can now easily snooze messages by hovering over the message in the conversation list to reveal a quick action snooze button.
Shared drafts in Front allow teammates to easily collaborate and get feedback on a message prior to sending. Now, shared drafts will automatically be shared by default in shared inboxes and shared conversations. This level of transparency shows when a response is in motion, and a quick @mention of a teammate invites seamless review and approval.
In addition to the Salesforce accounts sync we rolled out earlier this year, you can now automatically sync contacts from Salesforce into Front. The Salesforce contacts sync leverages your CRM contact data directly in Front to automatically assign and route conversations, and associate contacts with accounts. Reach the right customers faster with auto-suggested recipients from your CRM, and access key contact information to easily compose accurate and personalized messages.
Save time manually selecting specific users across your rules by organizing users in teammate groups. Groups can then be selected in addition to individual teammates in rules, for example “When assignee is changed to…” “If assignee is…” “Then assign teammates…”. This avoids risk of errors and allows admins to scale Front more easily as your business grows.
Learn more in our Help Center article
Automatically sync accounts from Microsoft Dynamics 365 into Front for reduced app switching. The sync leverages your CRM account data directly in Front to automatically assign and route conversations, access critical account information in your inboxes, and view account-based analytics.
Learn more in our Help Center article.
You can now choose to restrict the types of files visitors can send through the chat widget or prevent visitors from uploading attachments altogether, depending on your organization’s security protocols and workflow requirements.
It’s now easy to create a numbered list and insert sentences on new lines between each list item, without restarting the numbering.
You can now attach files to a calendar event when creating or updating an event. Easily view any attachments to prepare for meetings you’re attending. The attachments will be visible in the event details on the calendar and on the email invite.
You can now archive right from your conversation list, without clicking into the full conversation. Simply hover over a conversation within your list to access the archive icon.
Typing double curly brackets {{ when composing an email will display a dropdown with variable suggestions for you to easily insert a dynamic variable, whether starting a new message or from a template. Learn more about dynamic variable options you can leverage.
